Webinar: Bridging IT–OT Gaps: OT-Led Data Transformation in Action

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Change Isn’t Complete
Until It’s Sustained

Adoption isn’t the finish line. To see real ROI, change must be reinforced and made part of everyday operations. Dexcent helps you ensure the change lasts.

Talk to a Change Management Advisor

Most Change Programs Stop Too Soon

Many teams stop their change efforts as soon as the rollout is complete. But habits haven’t formed, KPIs haven’t shifted, and resistance often resurfaces when the pressure fades.

Without reinforcement, even well-adopted change starts to erode. People revert to old ways. Performance stalls. And the benefits of the transformation are never fully realized.

You Can’t Sustain What You Don’t Measure

Core Sustainment Tactics:

Ongoing support for frontline supervisors

Reinforcement strategies built into daily workflows

Performance indicators that reflect real adoption

Feedback loops to identify early signs of backsliding

Recognition systems that reward behaviour change

Ongoing support for frontline supervisors

Reinforcement strategies built into daily workflows

Performance indicators that reflect real adoption

Feedback loops to identify early signs of backsliding

Recognition systems that reward behaviour change

Sustainment isn’t about more effort. It’s about smart follow-through.

“You don’t just roll out change. You install it, monitor it, and reinforce it until it becomes habit.“

Source: Sustaining Change: How Industrial Leaders Ensure Long-Term Impact

 

We Help You Finish Strong

Dexcent stays with you after the launch. We help you build internal capability, track performance, and respond to shifting realities on the ground. Our sustainment strategies are realistic, measurable, and proven inside complex industrial environments. What we bring:

  • Tools and coaching for frontline sustainment
  • KPI frameworks that show adoption, not just activity
  • Tactics to keep leadership engaged long after go-live
  • Proven methods to reinforce behavior and maintain momentum

Learn more:

Sustaining Change: How Industrial Leaders Ensure Long-Term Impact

Talk to a Change Management Advisor

When Change Sticks, the Business Moves Forward

When your teams go quiet, momentum dies. But when you listen to resistance and respond with action, people feel seen and more willing to move forward.

Managing change means managing human response. Dexcent helps you do both.

“You can’t claim success at launch.
The real test comes six months later.“

Usama Al-Shiraida, P.Eng (Alberta)
Director, Digital Transformation Consulting and Services, Dexcent

Keep the Momentum Going

Sustainment starts before launch with alignment and clarity.

Readiness Assessment

Spot issues before they stall your plan

Overview

Change Isn’t the Problem.
Poor Change Management Is.

Why Change Efforts Fail

Technology Doesn’t Fail. People Do.

Rethink Change

See why timing and integration matter

Our Framework

Learn how structure helps prevent failure

Leadership’s Role

See how alignment at the top drives adoption

Overcoming Resistance

Understand the signals of friction

FREE download!

Change Management eBook

Not sure why change efforts stall—or why they don’t stick? This short guide helps you:

  • Identify the real reasons change fails in industrial environments.
  • Apply a structured, people-first framework to support transformation.
  • Avoid costly missteps with insight from real operational challenges.
Get the Ebooklet

Finish Strong. Make Change Stick.

Let us show you how to build sustainment into your change program and make sure the impact lasts.

Talk to a Change Management Advisor

Andrew Capper

Vice President of Industrial Digital Transformation

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Andrew Capper is Vice President of Industrial Digital Transformation at Dexcent, helping industrial organizations improve data-driven decision-making by optimizing the data journey, reuniting siloed information, and delivering a trustworthy version of the truth.

With more than 25 years of experience, he is known as a results-driven leader who delivers on commitments and tackles complex information management challenges with a practical, human-centric approach. His work spans digital transformation strategy and roadmaps, governance, digital maturity assessments, and performance measurement through clear KPIs and metrics. Andrew is a NAIT graduate with training in Instrumentation Engineering Technology and Security Systems, and he brings a strong focus on safer, more effective operations from data producers through to data consumers

Nader Asgharinia

MP, P.Eng.

Vice President of Enterprise SCADA & Advanced Applications.

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Nader Asgharinia, PMP, P.Eng., is Vice President of Enterprise SCADA & Advanced Applications at Dexcent, leading the delivery of complex, mission-critical solutions with a clear focus on client experience and operational excellence. With more than 30 years in business execution and over 25 years managing multi-million-dollar programs for mission-critical and SCADA systems, he brings a pragmatic, delivery-at-scale approach to every engagement. Nader is recognized for building high-performing teams, driving disciplined portfolio execution, and delivering measurable business outcomes, including significant growth in program portfolios and team capacity over time. He holds a B.Sc.(Hons.) in Electrical and Electronics Engineering from the University of Newcastle-Upon-Type in the UK, a B.Sc. in Computer Science from the University of Calgary, completed Georgetown University’s Director’s Program, is a Professional Engineer in Alberta, and a Project Management Professional.

Gerrit Nel

CISSP, CISM – Vice President of OT Infrastructure and Cyber Security Services

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Tobias (Gerrit) Nel, CISSP, CISM, is Vice President of OT Infrastructure and Cyber Security Services at Dexcent, leading the development and delivery of practical services and solutions that integrate, complement, or replace OT infrastructure and protect OT assets from cyber threats. He is known for building resilient security frameworks, governance processes, and integrated solutions that reduce risk and support compliance across diverse industries. Gerrit has over 40 years of relevant IT/OT experience and has built and delivered highly skilled and high-performance delivery teams. His strengths include Cyber Security roadmaps, security architecture, incident response, and alignment to standards such as IEC 62443, NIST, and NERC CIP. Furthermore, he has deep foundational technical experience in Networking and OT infrastructure systems architectures that he leverages in building and leading successful delivery teams. Gerrit holds a B.Sc. in Computer Science from the University of Johannesburg and brings deep cross-sector experience supporting clients in oil and gas, mining, chemical, healthcare, financial, and government environments.

Jaydeep Deshpande

P.Eng. – President

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Jaydeep Deshpande, P.Eng., is a seasoned and decisive executive with over 25 years of experience driving operational excellence, profitability, and market growth in national and multinational organizations. As President, he is recognized for his strategic leadership, disciplined execution, and ability to lead organizations through change. Jaydeep is passionate about developing people, building strong leadership teams, and fostering a positive, performance-driven culture. His expertise spans strategic planning, business diversification, financial management, and organizational transformation, with a consistent focus on delivering growth-oriented, profitable results. He holds a Bachelor of Chemical Engineering from the University of Alberta, is a Prosci Certified Change Practitioner and Project Management Professional (PMP), and has completed the CMA Accelerated Accounting Program, bringing deep financial and strategic insight to executive decision-making.

Karim Amarshi

Chairman of the Board

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Karim Amarshi is Chair of Dexcent’s Board of Directors, providing governance leadership and strategic oversight to support the company’s long-term strategy and executive team. With nearly 40 years as an entrepreneur and owner-operator, he is recognized for building high-performance organizations and forging strategic alliances across Information Technology, government, health care, education, and energy. He is the former co-owner and Chief Executive Officer of one of Canada’s leading enterprise Information Technology solution providers, where he led the organization through three successful mergers and helped scale long-term client and vendor partnerships. Karim remains active across a diverse business portfolio, serving as a founding principal, officer, and advisor to organizations spanning Information Technology, hospitality, manufacturing, retail, and real estate in Canada and internationally.

Yasmin Jivraj

FCIPS, I.S.P. | Board Member

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Yasmin Jivraj, FCIPS, I.S.P., is a Board Member at Dexcent, providing executive guidance and strategic oversight to support corporate management and long-term business direction. Over a 35-year career, she has held senior leadership roles across private, public, and non-profit organizations, with a track record of building operating foundations and driving profitable growth. Following a 15-year tenure as a co-owner and President of one of Canada’s leading strategic Information Technology solution providers, she expanded her governance leadership through active board service in post-secondary education and community-focused organizations. She is recognized for decisive, purpose-led leadership, clear communication, and deep expertise in technology, business models, and methodologies that help enterprise organizations advance digital transformation.

Nadir Jivraj

CEO, Board Member

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As Chief Executive Officer, Nadir is accountable for providing overall leadership and Dexcent’s Industrial operational performance. Nadir has been involved as an executive sponsor with Oil & Gas and Mining companies for over 35 years, and through the years has developed a strong working relationship with the Executive leadership team of many Fortune 500 companies.

Nadir is known for recognizing value and superior investment opportunities in the technology services sector. His pursuit of highly prospective technology companies around the world has resulted in numerous company start-ups. Prior to starting Dexcent, Nadir had led companies through highly profitable business transactions, including the merger of Atlas Systems Group with CompCanada (later renamed Acrodex) in 2000 and later as Chairman of the Board of Axcend Pvt – an engineering solutions provider – based in Bangalore, India from 2004 – 2014. Acrodex and Axcend were sold in 2015