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Stop Letting People Issues Derail OT Projects

A five-part, on-demand series where Dexcent and Prosci show OT and industrial leaders how to use the ADKAR model to reduce resistance, prevent workarounds, and drive adoption in plants, control rooms, and the field, delivered in five short sessions of 17 minutes each with access to the sessions available now and a new release delivered monthly, built for OT and operations leaders who want change that protects safety, reliability, and performance, not just something that passes a gate review.

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From Technical Go-Live to Real Adoption: Change Management for OT

Change in industrial environments is not theoretical. It shows up as control system upgrades, new OT networks, updated procedures, Cyber Security controls, historian migrations, and alarm rationalization efforts.

Most organizations plan the technical work in detail, then treat adoption as a final step. The assumption is that if training is delivered, people will change.

In operations, that assumption fails. Adoption is proven on shift, under time pressure, when the old habit is faster, and the plant still needs to run. Resistance rarely looks like open refusal. It looks like quiet workarounds, partial compliance, and a drift back to the old way when things get busy.

This series brings together Dexcent’s industrial experience and Prosci’s research-based change management so you can manage the people side with the same discipline you apply to the technical side.

How The Series Works

  • Each session is on demand and takes 17 minutes.
  • New sessions are released monthly on the last Wednesday of March through July 2026.
  • When you sign up once, you receive:
    • Access to the sessions currently available
    • An email link to each new session as it is released
  • You can watch in order or jump to the topic that matches your current project, then return to the rest when it is relevant.
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Release Schedule:

Session 1: March 31, 2026

Session 2: April 29, 2026

Session 3: May 27, 2026

Session 4: June 24, 2026

Session 5: July 29, 2026

What Is ADKAR?

ADKAR is a practical change management model from Prosci that breaks successful individual change into five building blocks:

Awareness

Desire

Knowledge

Ability

Reinforcement

Awareness

Desire

Knowledge

Ability

Reinforcement

Each session stands on its own. The full series gives you a complete, reusable approach.

Who This Series Is For

If you are responsible for safe, stable operations and know that people-related issues are slowing your projects, this series is for you.

  • Anyone responsible for introducing change into the organization, whether a new OT system, a digital system, or updated processes
  • Control system engineers and OT Cyber Security leaders who need new standards to be followed consistently
  • Plant managers, operations leaders, and production managers in energy, pipelines, utilities, mining, and manufacturing
  • Maintenance, reliability, and HSE leaders whose programs depend on consistent behaviour in the field
  • Frontline supervisors, control room leaders, and planners who carry most of the day-to-day burden of change

Each session stands on its own. The full series gives you a complete, reusable approach.

A practical, OT-friendly way to identify what is missing for adoption and what to do next, whether you are rolling out new systems, new procedures, or new Cyber Security controls.

The Sessions

Session 1: Introduction To ADKAR In Industrial Operations

Format: On demand, 17 minutes | Release date: March 31, 2026

In this session, you will learn:

  • The five ADKAR building blocks and why individual change matters in high-consequence environments
  • How to connect ADKAR to familiar work, such as permit to work, Lockout Tagout, shift handovers, and operator rounds
  • How to use ADKAR as a shared language with sponsors, supervisors, and crews

Expected outcome: A clear way to explain the people side of OT change without defaulting to generic communication and training plans.

Session 2: Understanding Barrier Points In The Plant

Format: On demand, 17 minutes | Release date: April 29, 2026

In this session, you will learn:

  • What a barrier point is and why the first low element matters most
  • Common barrier patterns in industrial environments, including Desire, Knowledge, Ability, and Reinforcement challenges
  • Simple, practical ways to spot where people are truly stuck before resistance shows up as workarounds

Expected outcome: A diagnostic way to respond to resistance so you focus effort where it will actually change behaviour.

Session 3: ADKAR As A Planning Tool

Format: On demand, 17 minutes | Release date: May 27, 2026

In this session, you will learn:

  • How to use an ADKAR Blueprint to plan actions for each element, not just messaging
  • How to align people’s readiness with turnaround gates, cutover windows, and commissioning milestones
  • Practical ways to support on-shift teams with job aids, coaching, and realistic learning approaches

Expected outcome: A planning method that reduces last-minute readiness risks and helps you avoid “train everyone at the end.”

Session 4: Aligning ADKAR With Project Timelines

Format: On demand, 17 minutes | Release date: June 24, 2026

In this session, you will learn:

  • How to integrate ADKAR checkpoints into your project schedule and stage gates
  • How to forecast when different groups must reach Awareness, Knowledge, and Ability before going live
  • What sponsors and people managers must do, and when, to remove barriers

Expected outcome: A clearer way to connect project delivery and change work so people’s readiness is treated as a real go or no-go input.

Session 5: Sustaining Change With ADKAR

Format: On demand, 17 minutes | Release date: July 29, 2026

In this session, you will learn:

  • What Reinforcement means in practice and how to design it from day one
  • Ways to embed change into leader routines, operational reviews, and point of work practices
  • How to reduce erosion over time, especially in environments with turnover and contractor churn

Expected outcome: A sustainment mindset that protects the value of your projects after the project team steps away.

Meet Your Guides

ADKAR is a practical change management model from Prosci that breaks successful individual change into five building blocks:

Usama Al-Shiraida

B.Sc., Computer Engineering

Director, Digital Transformation Consulting and Services, Dexcent

Usama is a digital transformation leader with more than two decades of experience helping industrial organizations improve safety, reliability, and performance.

He has led multi-disciplinary teams across mining, oil and gas, power, and other asset-intensive industries, with a consistent focus on value to the customer and changes that work in real operating environments.

Betsy Bond

B.Comm., CCMP

Change Management Professional and Executive Instructor, Prosci


Betsy Bond is a change management leader with more than 25 years of experience guiding organizations through complex transformations. As a Certified Change Management Professional and an Executive Instructor for Prosci, she specializes in the people side of change, helping organizations achieve intended results by reducing resistance and increasing adoption.

Her experience includes leading large-scale initiatives such as enterprise-wide process redesigns and major technology implementations. As a Prosci Executive Instructor, she has delivered training across eight countries and coached leaders and practitioners on the ADKAR model and structured change methodologies. Betsy is an active contributor to the change management community and has held leadership roles within the Association of Change Management Professionals.

About Dexcent And Prosci

Dexcent helps industrial organizations strategize, transform, and evolve their OT environments so operations stay safe, reliable, and resilient. Dexcent brings people, process, and technology together across the OT ecosystem through one OT centric team.

Dexcent’s work spans ICS and OT systems, Industrial Data Transformation, OT Cyber Security, and change management, turning the complexities of critical infrastructure into opportunities for growth, innovation, and sustained success.

Prosci is a global leader in change management and the creator of the ADKAR model. Together, Dexcent and Prosci combine deep OT expertise with practical change management so your projects achieve adoption, not just installation.

Start The Series

Complete the form to get access to the ADKAR for Industrial Operations series, and you will receive an email with your access link to the sessions currently available; as new sessions are released monthly, Dexcent will send you direct links so you can continue the series on your schedule, including the next session link each month as it is released.

Ready to reduce workarounds and make adoption measurable on your next OT project?

Start the Series
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Andrew Capper

Vice President of Industrial Digital Transformation

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Andrew Capper is Vice President of Industrial Digital Transformation at Dexcent, helping industrial organizations improve data-driven decision-making by optimizing the data journey, reuniting siloed information, and delivering a trustworthy version of the truth.

With more than 25 years of experience, he is known as a results-driven leader who delivers on commitments and tackles complex information management challenges with a practical, human-centric approach. His work spans digital transformation strategy and roadmaps, governance, digital maturity assessments, and performance measurement through clear KPIs and metrics. Andrew is a NAIT graduate with training in Instrumentation Engineering Technology and Security Systems, and he brings a strong focus on safer, more effective operations from data producers through to data consumers

Nader Asgharinia

MP, P.Eng.

Vice President of Enterprise SCADA & Advanced Applications.

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Nader Asgharinia, PMP, P.Eng., is Vice President of Enterprise SCADA & Advanced Applications at Dexcent, leading the delivery of complex, mission-critical solutions with a clear focus on client experience and operational excellence. With more than 30 years in business execution and over 25 years managing multi-million-dollar programs for mission-critical and SCADA systems, he brings a pragmatic, delivery-at-scale approach to every engagement. Nader is recognized for building high-performing teams, driving disciplined portfolio execution, and delivering measurable business outcomes, including significant growth in program portfolios and team capacity over time. He holds a B.Sc.(Hons.) in Electrical and Electronics Engineering from the University of Newcastle-Upon-Type in the UK, a B.Sc. in Computer Science from the University of Calgary, completed Georgetown University’s Director’s Program, is a Professional Engineer in Alberta, and a Project Management Professional.

Gerrit Nel

CISSP, CISM – Vice President of OT Infrastructure and Cyber Security Services

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Tobias (Gerrit) Nel, CISSP, CISM, is Vice President of OT Infrastructure and Cyber Security Services at Dexcent, leading the development and delivery of practical services and solutions that integrate, complement, or replace OT infrastructure and protect OT assets from cyber threats. He is known for building resilient security frameworks, governance processes, and integrated solutions that reduce risk and support compliance across diverse industries. Gerrit has over 40 years of relevant IT/OT experience and has built and delivered highly skilled and high-performance delivery teams. His strengths include Cyber Security roadmaps, security architecture, incident response, and alignment to standards such as IEC 62443, NIST, and NERC CIP. Furthermore, he has deep foundational technical experience in Networking and OT infrastructure systems architectures that he leverages in building and leading successful delivery teams. Gerrit holds a B.Sc. in Computer Science from the University of Johannesburg and brings deep cross-sector experience supporting clients in oil and gas, mining, chemical, healthcare, financial, and government environments.

Jaydeep Deshpande

P.Eng. – President

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Jaydeep Deshpande, P.Eng., is a seasoned and decisive executive with over 25 years of experience driving operational excellence, profitability, and market growth in national and multinational organizations. As President, he is recognized for his strategic leadership, disciplined execution, and ability to lead organizations through change. Jaydeep is passionate about developing people, building strong leadership teams, and fostering a positive, performance-driven culture. His expertise spans strategic planning, business diversification, financial management, and organizational transformation, with a consistent focus on delivering growth-oriented, profitable results. He holds a Bachelor of Chemical Engineering from the University of Alberta, is a Prosci Certified Change Practitioner and Project Management Professional (PMP), and has completed the CMA Accelerated Accounting Program, bringing deep financial and strategic insight to executive decision-making.

Karim Amarshi

Chairman of the Board

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Karim Amarshi is Chair of Dexcent’s Board of Directors, providing governance leadership and strategic oversight to support the company’s long-term strategy and executive team. With nearly 40 years as an entrepreneur and owner-operator, he is recognized for building high-performance organizations and forging strategic alliances across Information Technology, government, health care, education, and energy. He is the former co-owner and Chief Executive Officer of one of Canada’s leading enterprise Information Technology solution providers, where he led the organization through three successful mergers and helped scale long-term client and vendor partnerships. Karim remains active across a diverse business portfolio, serving as a founding principal, officer, and advisor to organizations spanning Information Technology, hospitality, manufacturing, retail, and real estate in Canada and internationally.

Yasmin Jivraj

FCIPS, I.S.P. | Board Member

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Yasmin Jivraj, FCIPS, I.S.P., is a Board Member at Dexcent, providing executive guidance and strategic oversight to support corporate management and long-term business direction. Over a 35-year career, she has held senior leadership roles across private, public, and non-profit organizations, with a track record of building operating foundations and driving profitable growth. Following a 15-year tenure as a co-owner and President of one of Canada’s leading strategic Information Technology solution providers, she expanded her governance leadership through active board service in post-secondary education and community-focused organizations. She is recognized for decisive, purpose-led leadership, clear communication, and deep expertise in technology, business models, and methodologies that help enterprise organizations advance digital transformation.

Nadir Jivraj

CEO, Board Member

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As Chief Executive Officer, Nadir is accountable for providing overall leadership and Dexcent’s Industrial operational performance. Nadir has been involved as an executive sponsor with Oil & Gas and Mining companies for over 35 years, and through the years has developed a strong working relationship with the Executive leadership team of many Fortune 500 companies.

Nadir is known for recognizing value and superior investment opportunities in the technology services sector. His pursuit of highly prospective technology companies around the world has resulted in numerous company start-ups. Prior to starting Dexcent, Nadir had led companies through highly profitable business transactions, including the merger of Atlas Systems Group with CompCanada (later renamed Acrodex) in 2000 and later as Chairman of the Board of Axcend Pvt – an engineering solutions provider – based in Bangalore, India from 2004 – 2014. Acrodex and Axcend were sold in 2015