Free download. Practical and built for industrial transformation and operational excellence leaders who own adoption, uptime, and execution consistency.
For industrial digital transformation and operational excellence leaders who own adoption after go-live across shifts.
Industrial change rarely fails because the technology does not work. It fails because the operation cannot absorb the change safely and consistently across shifts.
This playbook helps transformation leaders move beyond go-live and build the practical conditions that make new ways of working stick in the control room and in the field.
Free download. Practical and built for industrial transformation and operational excellence leaders who own adoption, uptime, and execution consistency.
Stop Treating Cutover as the Finish Line
Cutover is not the end of a transformation. It is the moment the work becomes real.
In 24/7 environments, the cost of adoption failure shows up fast: workarounds, parallel processes, inconsistent execution, rework, and a growing gap between the designed process and the way work actually happens. Over time, that gap erodes reliability, audit readiness, and confidence in the next initiative.
This eBook will help you understand:
What it takes to stabilize performance and sustain the new standard of work
This is not a project checklist.
It is a practical playbook for making change hold under real operating pressure.
What’s Inside the Guide
1. Why change fails after go-live
How workarounds and parallel processes form, and why the real process drifts from the designed one.
2. Readiness gates that prevent drift
How to build measurable readiness into the integrated plan before you lock in cutover.
3. Cutover, hypercare, and exception control
How to execute go-live with clear non-negotiables and stabilize performance in the first critical window.
4. Sustaining adoption across shifts
The routines and 3 to 5 operational signals that keep execution consistent over time.
1. Why change fails after go-live
How workarounds and parallel processes form, and why the real process drifts from the designed one.
2. Readiness gates that prevent drift
How to build measurable readiness into the integrated plan before you lock in cutover.
3. Cutover, hypercare, and exception control
How to execute go-live with clear non-negotiables and stabilize performance in the first critical window.
4. Sustaining adoption across shifts
The routines and 3 to 5 operational signals that keep execution consistent over time.
Backed by Real-World Industrial Reality
Dexcent works alongside industrial teams where change cannot pause. We understand the difference between a technically complete rollout and an operationally adopted one.
This playbook reflects the conditions that help transformations succeed when the work meets shift reality, competing priorities, and the pressure to keep running.
“Operational excellence is not only a technical outcome. It is the ability to absorb change without sacrificing safety, uptime, quality, and execution consistency.”
Get the Free eBook Now
No spam. Unsubscribe any time.
Is This Guide Right for You?
This guide is designed for leaders responsible for making change stick in operational environments, including:
If you are responsible for performance, reliability, or execution consistency, this playbook will help you reduce drift and build adoption that lasts.
Frequently Asked Questions
Leaders who own outcomes after go-live. If your success depends on consistent execution across shifts, this playbook is for you.
No. It is a practical playbook built from real industrial operating conditions. If you want support after reading, you can choose to take the next step.
A clear approach to operational readiness, cutover execution, stabilization, and sustainment. You will also learn the predictable failure patterns that show up after go-live and how to counter them early.
Perfect. This playbook helps you pressure-test the plan against operational reality and identify readiness gaps before they become production issues.
You will receive the eBook download link. You can unsubscribe from any future emails at any time.
Once You’ve Read the Guide, Take the Next Step
If you have an upcoming cutover or rollout, Dexcent can help you surface readiness blind spots early while you still have time to adjust.
Instant access. Your email stays private and we only send what matters.
Andrew Capper is Vice President of Industrial Digital Transformation at Dexcent, helping industrial organizations improve data-driven decision-making by optimizing the data journey, reuniting siloed information, and delivering a trustworthy version of the truth.
With more than 25 years of experience, he is known as a results-driven leader who delivers on commitments and tackles complex information management challenges with a practical, human-centric approach. His work spans digital transformation strategy and roadmaps, governance, digital maturity assessments, and performance measurement through clear KPIs and metrics. Andrew is a NAIT graduate with training in Instrumentation Engineering Technology and Security Systems, and he brings a strong focus on safer, more effective operations from data producers through to data consumers
Nader Asgharinia, PMP, P.Eng., is Vice President of Enterprise SCADA & Advanced Applications at Dexcent, leading the delivery of complex, mission-critical solutions with a clear focus on client experience and operational excellence. With more than 30 years in business execution and over 25 years managing multi-million-dollar programs for mission-critical and SCADA systems, he brings a pragmatic, delivery-at-scale approach to every engagement. Nader is recognized for building high-performing teams, driving disciplined portfolio execution, and delivering measurable business outcomes, including significant growth in program portfolios and team capacity over time. He holds a B.Sc.(Hons.) in Electrical and Electronics Engineering from the University of Newcastle-Upon-Type in the UK, a B.Sc. in Computer Science from the University of Calgary, completed Georgetown University’s Director’s Program, is a Professional Engineer in Alberta, and a Project Management Professional.
Tobias (Gerrit) Nel, CISSP, CISM, is Vice President of OT Infrastructure and Cyber Security Services at Dexcent, leading the development and delivery of practical services and solutions that integrate, complement, or replace OT infrastructure and protect OT assets from cyber threats. He is known for building resilient security frameworks, governance processes, and integrated solutions that reduce risk and support compliance across diverse industries. Gerrit has over 40 years of relevant IT/OT experience and has built and delivered highly skilled and high-performance delivery teams. His strengths include Cyber Security roadmaps, security architecture, incident response, and alignment to standards such as IEC 62443, NIST, and NERC CIP. Furthermore, he has deep foundational technical experience in Networking and OT infrastructure systems architectures that he leverages in building and leading successful delivery teams. Gerrit holds a B.Sc. in Computer Science from the University of Johannesburg and brings deep cross-sector experience supporting clients in oil and gas, mining, chemical, healthcare, financial, and government environments.
Jaydeep Deshpande, P.Eng., is a seasoned and decisive executive with over 25 years of experience driving operational excellence, profitability, and market growth in national and multinational organizations. As President, he is recognized for his strategic leadership, disciplined execution, and ability to lead organizations through change. Jaydeep is passionate about developing people, building strong leadership teams, and fostering a positive, performance-driven culture. His expertise spans strategic planning, business diversification, financial management, and organizational transformation, with a consistent focus on delivering growth-oriented, profitable results. He holds a Bachelor of Chemical Engineering from the University of Alberta, is a Prosci Certified Change Practitioner and Project Management Professional (PMP), and has completed the CMA Accelerated Accounting Program, bringing deep financial and strategic insight to executive decision-making.
Karim Amarshi is Chair of Dexcent’s Board of Directors, providing governance leadership and strategic oversight to support the company’s long-term strategy and executive team. With nearly 40 years as an entrepreneur and owner-operator, he is recognized for building high-performance organizations and forging strategic alliances across Information Technology, government, health care, education, and energy. He is the former co-owner and Chief Executive Officer of one of Canada’s leading enterprise Information Technology solution providers, where he led the organization through three successful mergers and helped scale long-term client and vendor partnerships. Karim remains active across a diverse business portfolio, serving as a founding principal, officer, and advisor to organizations spanning Information Technology, hospitality, manufacturing, retail, and real estate in Canada and internationally.
Yasmin Jivraj, FCIPS, I.S.P., is a Board Member at Dexcent, providing executive guidance and strategic oversight to support corporate management and long-term business direction. Over a 35-year career, she has held senior leadership roles across private, public, and non-profit organizations, with a track record of building operating foundations and driving profitable growth. Following a 15-year tenure as a co-owner and President of one of Canada’s leading strategic Information Technology solution providers, she expanded her governance leadership through active board service in post-secondary education and community-focused organizations. She is recognized for decisive, purpose-led leadership, clear communication, and deep expertise in technology, business models, and methodologies that help enterprise organizations advance digital transformation.
As Chief Executive Officer, Nadir is accountable for providing overall leadership and Dexcent’s Industrial operational performance. Nadir has been involved as an executive sponsor with Oil & Gas and Mining companies for over 35 years, and through the years has developed a strong working relationship with the Executive leadership team of many Fortune 500 companies.
Nadir is known for recognizing value and superior investment opportunities in the technology services sector. His pursuit of highly prospective technology companies around the world has resulted in numerous company start-ups. Prior to starting Dexcent, Nadir had led companies through highly profitable business transactions, including the merger of Atlas Systems Group with CompCanada (later renamed Acrodex) in 2000 and later as Chairman of the Board of Axcend Pvt – an engineering solutions provider – based in Bangalore, India from 2004 – 2014. Acrodex and Axcend were sold in 2015
