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Stop Chasing Root Causes. Start Preventing the Problems.

The Trap of Root Cause Analysis

Root cause analysis (RCA) is one of the most respected tools in industrial operations. It is systematic. It is structured. It works.

But there is a problem. Too many organizations use RCA as a crutch. Something breaks. Teams respond. A full post-mortem is conducted. A new procedure is created. Then another issue pops up, and the cycle repeats.

When RCA becomes the primary strategy for performance improvement, the result is a culture of reaction. Teams spend most of their time analyzing the past instead of shaping the future.

What if you could get ahead of the problems before they happen?

With the right use of real-time operational data, that future is within reach.

Why Root Cause Isn’t Enough Anymore

Root cause analysis plays an important role in continuous improvement. It helps uncover what went wrong and why. It guides corrective actions and reduces repeat incidents.

But RCA has limitations, especially when used in isolation.

1. It is always reactive

By definition, RCA happens after something has already failed. Downtime has occurred. Product has been lost. Safety or compliance may have been compromised. The damage is already done.

2. It assumes a single cause

Industrial systems are complex. Equipment issues, process deviations, and human behaviour often combine in subtle ways. RCA may surface the “first domino,” but miss the contributing factors.

3. It relies on complete data

If the necessary operational data was not captured or contextualized, RCA can only provide partial answers. Without a full view from the PI System or other data historians, root cause becomes guesswork.

Why Prevention Outperforms Recovery

High-performing industrial organizations are shifting their focus. Instead of investing all their energy in better recovery, they are putting systems in place that reduce the need for recovery in the first place.

They are asking:

  • How can we detect early signals before failure?
  • How can we reduce the time between issue detection and resolution?
  • How can we design visibility into our daily operations?


This shift from chasing causes to preventing problems is only possible with better access to real-time operational intelligence.

The Role of the PI System in Prevention

Most teams already have the data they need to prevent issues. The challenge is using it effectively.

The AVEVA PI System, widely used across oil and gas, utilities, and process industries, collects real-time operational data at high frequency and scale. But simply collecting data is not enough.

To move from RCA to prevention, teams must use the PI System to surface patterns, detect anomalies, and support fast decision-making.

Here’s how:

1. Use event frames to track abnormal behaviour

Rather than focusing only on averages and trend lines, event frames let you define and capture deviations. You can see how often specific conditions occur, how long they last, and what happens before and after.

2. Design asset frameworks that reflect real operations

PI Asset Framework (AF) helps you structure data in ways that match the real-world layout of your systems. This supports faster analysis and comparison, which is critical for spotting early warning signs.

3. Set alerts that guide action, not just awareness

Too many alarms overwhelm operators. Smart alerts should be tied to key thresholds that support timely decisions, not flood the screen. PI analytics and calculations can help you tune this balance.

4. Correlate performance with process state

Use PI data to connect operating conditions with performance metrics. This helps teams identify patterns that lead to failure and shift into process windows that drive better outcomes.

Making the Shift to Operational Intelligence

This kind of transformation is not about adding more analytics software or replacing systems. It is about getting more from what you already have.

To shift from RCA to prevention, industrial teams need to:

  • Structure PI data for visibility, not just storage
  • Use calculations and events to surface patterns early
  • Train teams to act on insight quickly
  • Align KPIs around stability and readiness, not just efficiency


When the PI System is used as a real-time intelligence engine instead of just a historian, you reduce surprises and build resilience.

Prevention is a Leadership Mindset

This change also requires a shift in leadership culture.

Reactive teams reward firefighting. Preventative teams reward anticipation.

The best operations leaders ask:

  • What signals did we miss last time?
  • How can we spot them earlier next time?
  • How can we share that insight across the organization?


Prevention becomes part of the operating rhythm, not a special project.

Want to Learn More?

If this article resonates, you will find deeper strategies and practical steps inside our free guide:

Unlocking Operational Intelligence

It explores:

  • How to identify visibility gaps inside PI
  • How to design real-time systems for faster insight
  • How to stop reacting and start improving

Final Thought

Root cause analysis has its place. But it should not be the only tool your team relies on.

The future of industrial performance belongs to those who prevent problems, not just respond to them.

You already have the data. The next step is turning that data into action before things go wrong.

Dexcent can help you get there.

Sarah Burghardt

CPHR President

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Sarah Burghardt is the President of Dexcent, responsible for the day-to-day leadership of the organization, enabling strong execution across teams and delivering exceptional value to customers. With a track record of building high-performing teams and strengthening delivery capability, she has been an integral part of Dexcent’s growth and evolution. Sarah is known for a leadership style grounded in authenticity, clarity, and collaboration, consistently embodying Dexcent’s core values of Integrity, Care, and Excellence. She brings experience spanning executive leadership, consulting, and business operations, helping organizations align people and priorities to achieve meaningful outcomes. 

Andrew Capper

Vice President of Industrial Digital Transformation

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Andrew Capper is Vice President of Industrial Digital Transformation at Dexcent, helping industrial organizations improve data-driven decision-making by optimizing the data journey, reuniting siloed information, and delivering a trustworthy version of the truth.

With more than 25 years of experience, he is known as a results-driven leader who delivers on commitments and tackles complex information management challenges with a practical, human-centric approach. His work spans digital transformation strategy and roadmaps, governance, digital maturity assessments, and performance measurement through clear KPIs and metrics. Andrew is a NAIT graduate with training in Instrumentation Engineering Technology and Security Systems, and he brings a strong focus on safer, more effective operations from data producers through to data consumers

Nader Asgharinia

MP, P.Eng.

Vice President of Enterprise SCADA & Advanced Applications.

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Nader Asgharinia, PMP, P.Eng., is Vice President of Enterprise SCADA & Advanced Applications at Dexcent, leading the delivery of complex, mission-critical solutions with a clear focus on client experience and operational excellence. With more than 30 years in business execution and over 25 years managing multi-million-dollar programs for mission-critical and SCADA systems, he brings a pragmatic, delivery-at-scale approach to every engagement. Nader is recognized for building high-performing teams, driving disciplined portfolio execution, and delivering measurable business outcomes, including significant growth in program portfolios and team capacity over time. He holds a B.Sc.(Hons.) in Electrical and Electronics Engineering from the University of Newcastle-Upon-Type in the UK, a B.Sc. in Computer Science from the University of Calgary, completed Georgetown University’s Director’s Program, is a Professional Engineer in Alberta, and a Project Management Professional.

Gerrit Nel

CISSP, CISM – Vice President of OT Infrastructure and Cyber Security Services

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Tobias (Gerrit) Nel, CISSP, CISM, is Vice President of OT Infrastructure and Cyber Security Services at Dexcent, leading the development and delivery of practical services and solutions that integrate, complement, or replace OT infrastructure and protect OT assets from cyber threats. He is known for building resilient security frameworks, governance processes, and integrated solutions that reduce risk and support compliance across diverse industries. Gerrit has over 40 years of relevant IT/OT experience and has built and delivered highly skilled and high-performance delivery teams. His strengths include Cyber Security roadmaps, security architecture, incident response, and alignment to standards such as IEC 62443, NIST, and NERC CIP. Furthermore, he has deep foundational technical experience in Networking and OT infrastructure systems architectures that he leverages in building and leading successful delivery teams. Gerrit holds a B.Sc. in Computer Science from the University of Johannesburg and brings deep cross-sector experience supporting clients in oil and gas, mining, chemical, healthcare, financial, and government environments.

Jaydeep Deshpande

P.Eng. – Chief Strategy Officer (CSO)

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Jaydeep Deshpande, P.Eng., is Chief Strategy Officer at Dexcent, where he helps shape the company’s future by connecting strategy, innovation, and execution. Having led Dexcent as President for six years, he combines 28 years of experience with a deep understanding of what it takes to scale a business while staying true to its culture and purpose.
 
Known for his people-first leadership and ability to navigate complex transformation, Jaydeep plays a central role in advancing Dexcent’s strategic priorities, strengthening key relationships, and unlocking new growth opportunities. He brings a disciplined yet human approach to change, aligning teams, accelerating growth, and ensuring the organization evolves with clarity and intent. He is passionate about building strong teams, fostering a culture grounded in integrity, care, and excellence, and positioning Dexcent to create lasting value for its customers, people, and partners.
 
He holds a Bachelor of Science in Engineering from the University of Alberta, is a Prosci Certified Change Practitioner and a Project Management Professional (PMP), and completed the CMA Accelerated Accounting Program, complemented with more than 20 years of financial management expertise.

Karim Amarshi

Chairman of the Board

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Karim Amarshi is Chair of Dexcent’s Board of Directors, providing governance leadership and strategic oversight to support the company’s long-term strategy and executive team. With nearly 40 years as an entrepreneur and owner-operator, he is recognized for building high-performance organizations and forging strategic alliances across Information Technology, government, health care, education, and energy. He is the former co-owner and Chief Executive Officer of one of Canada’s leading enterprise Information Technology solution providers, where he led the organization through three successful mergers and helped scale long-term client and vendor partnerships. Karim remains active across a diverse business portfolio, serving as a founding principal, officer, and advisor to organizations spanning Information Technology, hospitality, manufacturing, retail, and real estate in Canada and internationally.

Yasmin Jivraj

FCIPS, I.S.P. | Board Member

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Yasmin Jivraj, FCIPS, I.S.P., is a Board Member at Dexcent, providing executive guidance and strategic oversight to support corporate management and long-term business direction. Over a 35-year career, she has held senior leadership roles across private, public, and non-profit organizations, with a track record of building operating foundations and driving profitable growth. Following a 15-year tenure as a co-owner and President of one of Canada’s leading strategic Information Technology solution providers, she expanded her governance leadership through active board service in post-secondary education and community-focused organizations. She is recognized for decisive, purpose-led leadership, clear communication, and deep expertise in technology, business models, and methodologies that help enterprise organizations advance digital transformation.

Nadir Jivraj

CEO, Board Member

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As Chief Executive Officer, Nadir is accountable for providing overall leadership and Dexcent’s Industrial operational performance. Nadir has been involved as an executive sponsor with Oil & Gas and Mining companies for over 35 years, and through the years has developed a strong working relationship with the Executive leadership team of many Fortune 500 companies.

Nadir is known for recognizing value and superior investment opportunities in the technology services sector. His pursuit of highly prospective technology companies around the world has resulted in numerous company start-ups. Prior to starting Dexcent, Nadir had led companies through highly profitable business transactions, including the merger of Atlas Systems Group with CompCanada (later renamed Acrodex) in 2000 and later as Chairman of the Board of Axcend Pvt – an engineering solutions provider – based in Bangalore, India from 2004 – 2014. Acrodex and Axcend were sold in 2015