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Why Scheduling and Leak Detection Interfaces Need More Than Connectivity

A scheduling interface can connect and still leave operations uncertain.

A leak detection interface can receive data and still raise questions about whether that data is complete, current, and fit for purpose.

Operators may see one thing in SCADA. Scheduling may be working from another assumption. Leak detection may be receiving inputs that are technically current, but missing the context needed to interpret them. Engineering may be asked to investigate, but first the team has to determine whether the issue is source quality, timing, interface logic, configuration, or downstream interpretation.

That is why SCADA and Engineering leaders need to be careful about treating interfaces as simple data connections.

In liquid pipeline operations, interfaces do more than move information between systems. They help shape how teams understand product movement, operating intent, pipeline behaviour, and downstream reliance.

The common assumption is that an interface is ready when data is passing.

The better standard is more operational:

An interface is only ready when the right information reaches the right system with the right context at the right time.

Connectivity Is Not the Same as Control Room Confidence

Interface testing often starts with a practical question: Is the data moving?

That question matters.

But it is not enough.

A scheduling interface may pass data, while operators still need to confirm whether the schedule reflects the current operating plan. A leak detection interface may receive values, while the receiving system still depends on timing, quality, completeness, and interpretation. A report may show an interface value, while Engineering still needs to understand how that value was handled and whether exceptions were visible.

In a liquid pipeline environment, the operational meaning of interface data matters as much as the connection.

A value can arrive and still be misunderstood.

A transfer can complete and still lack the context another system needs.

An update can be technically successful and still create uncertainty if timing, exception handling, or ownership is unclear.

That is where interface reliability becomes an operational issue, not just an integration issue.

Scheduling Interfaces Carry Operating Intent

Scheduling interfaces are not just links between systems.

They communicate operating intent.

That may include product movement, batch expectations, timing, sequence, destination, or other information the control room depends on. If the schedule changes, related applications and workflows need to reflect that change in a way operators can understand and trust.

The risk is not always a failed connection. More often, it is a gap in context.

A schedule update may arrive later than expected. A field may populate but require interpretation. A batch movement may be understood by scheduling but not represented clearly enough in the SCADA application layer. Operators may see values in the system but still need to confirm what the current plan means for the line.

That extra confirmation may be responsible. It may also be a sign that the interface is not carrying enough operational context.

For SCADA and Engineering leaders, the question is not only whether the scheduling interface works.

The better question is:

Does the scheduling interface help operators and downstream applications understand the current operating plan without avoidable ambiguity?

Leak Detection Interfaces Depend on Usable Inputs

Leak detection interfaces carry a different kind of importance.

That does not mean every leak detection issue begins in SCADA. It means the SCADA-to-leak-detection interface needs to be understood, validated, and supported because the receiving system depends on inputs that must be timely, consistent, complete, and usable.

A leak detection system may rely on pressure, flow, status, or other operating information. If that information is delayed, incomplete, poor quality, or interpreted differently than expected, teams may need to investigate whether the issue sits in the source data, interface behaviour, receiving system, or operating condition itself.

That investigation becomes harder when ownership is unclear.

Who reviews source quality? Who confirms timing? Who understands how the interface handles exceptions? Who knows which data points are essential and which are supporting context? Who can explain what changed after a commissioning event, interface update, or application migration?

Those questions should not be answered for the first time under pressure.

Leak detection interfaces need technical validation, but they also need operational clarity around dependencies, support paths, and change control.

The Risk Appears When Something Changes

Interface risk often becomes visible during change.

A modernization project begins. A Liquids App is migrated. A report is rebuilt. A custom logic routine is updated. A schedule structure changes. A leak detection dependency is reviewed. A commissioning event reveals behaviour that was not obvious during basic testing.

In those moments, teams may discover that the interface was known technically, but not fully understood operationally.

The connection existed, but the ownership model was unclear.

The data moved, but exception handling was not well documented.

The receiving system depended on context that was not part of the original interface review.

The application layer used interface values in ways that were not visible until another change exposed the dependency.

This is why interface readiness should be reviewed before the next change event, not after it.

Once operations is relying on the result, unclear behaviour becomes harder to isolate. Teams are no longer evaluating the interface in a controlled setting. They are troubleshooting in a live environment where the pipeline still needs to move.

What Interface Readiness Needs to Prove

Strong interface readiness is not about adding complexity.

It is about proving that the interface can support the operating decisions and systems that depend on it.

Purpose

The team should know what the interface supports, which applications depend on it, which downstream systems use it, and which operating decisions it influences.

Timing

The team should understand when the receiving system needs the information, how often updates are expected, and what happens when information arrives late.

Quality and Completeness

The team should know how missing, stale, incomplete, or poor-quality data is handled. Interface review should include how exceptions appear, how they are investigated, and who needs to be notified.

Ownership

When an issue appears, the organization should know who reviews the SCADA source, who understands the interface logic, who supports the receiving system, and how changes are approved.

Operating Scenario Validation

Validation should reflect real operating conditions. A scheduling interface should be tested against schedule changes, batch movements, commissioning conditions, and relevant application dependencies. A leak detection interface should be reviewed for timing, quality, completeness, and behaviour during operating changes.

Documentation should explain more than the connection. It should explain the interface’s role in the operating model.

Where Leaders Should Focus First

A practical interface review should start where uncertainty would have the greatest operational impact.

Priority areas often include:

  • Scheduling data that influences batch movement, operating plans, or control room interpretation
  • Leak detection inputs where timing, quality, or completeness affects downstream confidence
  • Interface values used by multiple applications, reports, or custom logic routines
  • Data points that operators regularly confirm through manual checks or separate conversations
  • Connections inherited from a legacy environment without a recent review of purpose or ownership
  • Interfaces affected by modernization, commissioning, application migration, or system upgrades
  • Workflows where responsibility is split across SCADA, Engineering, Operations, scheduling, or vendor-supported systems
  • Exception paths that are not clearly documented or consistently understood

 

The objective is not to review every interface with the same intensity.

The objective is to identify which connections carry the most operational reliance and which ones need clearer validation, ownership, or lifecycle support.

A Better Path Starts With Dependency Mapping

The strongest interface environments are not defined only by technical connectivity.

They are defined by shared understanding.

For SCADA and Engineering leaders, three questions create a useful starting point:

What operating decision does this interface support?

Which systems and teams depend on it?

Who owns its behaviour over time?

Those questions turn the interface from a technical connection into a managed operating relationship.

This is where Dexcent’s Strategize, Transform, Evolve approach supports the work.

In the Strategize phase, Dexcent helps teams clarify interface purpose, identify dependencies, review current-state risks, and define what the interface needs to support. In the Transform phase, those priorities can guide configuration, migration, validation, commissioning, reporting, custom logic review, and hands-on training. In the Evolve phase, interface behaviour can be sustained through governance, documentation, support practices, and periodic review as operations change.

The outcome is a clearer view of which interfaces are trusted, which dependencies require validation, where ownership needs to be clarified, and what should be reviewed before the next change event.

Interfaces Should Reduce Ambiguity, Not Move It

Scheduling and leak detection interfaces should make operations clearer.

If they only move data without enough context, ownership, and validation, they can move ambiguity from one system to another.

For liquid pipeline teams, that is not good enough. Interfaces that support operating intent, leak detection inputs, reporting, custom logic, and control room interpretation need to be treated as lifecycle assets.

For SCADA and Engineering leaders, the opportunity is to review critical interfaces before the next migration, commissioning event, system change, or sustainment issue forces the question.

If your scheduling or leak detection interfaces are technically connected but your team still relies on extra confirmation, informal interpretation, or unclear ownership, Dexcent’s eBook, When Liquid Operations Apps Become the Operational Risk, is a practical next step. It explores where risk can hide inside AVEVA Enterprise SCADA Liquids Operations Apps and what leaders can review to strengthen operational confidence.

If the guide raises questions about your current environment, talk to Dexcent about a focused Liquids Operations Apps readiness conversation. It can help your team understand which interfaces are supporting operations, which dependencies need closer review, and what should be addressed before the next change event.

Sarah Burghardt

CPHR President

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Sarah Burghardt is the President of Dexcent, responsible for the day-to-day leadership of the organization, enabling strong execution across teams and delivering exceptional value to customers. With a track record of building high-performing teams and strengthening delivery capability, she has been an integral part of Dexcent’s growth and evolution. Sarah is known for a leadership style grounded in authenticity, clarity, and collaboration, consistently embodying Dexcent’s core values of Integrity, Care, and Excellence. She brings experience spanning executive leadership, consulting, and business operations, helping organizations align people and priorities to achieve meaningful outcomes. 

Andrew Capper

Vice President of Industrial Digital Transformation

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Andrew Capper is Vice President of Industrial Digital Transformation at Dexcent, helping industrial organizations improve data-driven decision-making by optimizing the data journey, reuniting siloed information, and delivering a trustworthy version of the truth.

With more than 25 years of experience, he is known as a results-driven leader who delivers on commitments and tackles complex information management challenges with a practical, human-centric approach. His work spans digital transformation strategy and roadmaps, governance, digital maturity assessments, and performance measurement through clear KPIs and metrics. Andrew is a NAIT graduate with training in Instrumentation Engineering Technology and Security Systems, and he brings a strong focus on safer, more effective operations from data producers through to data consumers

Nader Asgharinia

MP, P.Eng.

Vice President of Enterprise SCADA & Advanced Applications.

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Nader Asgharinia, PMP, P.Eng., is Vice President of Enterprise SCADA & Advanced Applications at Dexcent, leading the delivery of complex, mission-critical solutions with a clear focus on client experience and operational excellence. With more than 30 years in business execution and over 25 years managing multi-million-dollar programs for mission-critical and SCADA systems, he brings a pragmatic, delivery-at-scale approach to every engagement. Nader is recognized for building high-performing teams, driving disciplined portfolio execution, and delivering measurable business outcomes, including significant growth in program portfolios and team capacity over time. He holds a B.Sc.(Hons.) in Electrical and Electronics Engineering from the University of Newcastle-Upon-Type in the UK, a B.Sc. in Computer Science from the University of Calgary, completed Georgetown University’s Director’s Program, is a Professional Engineer in Alberta, and a Project Management Professional.

Gerrit Nel

CISSP, CISM – Vice President of OT Infrastructure and Cyber Security Services

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Tobias (Gerrit) Nel, CISSP, CISM, is Vice President of OT Infrastructure and Cyber Security Services at Dexcent, leading the development and delivery of practical services and solutions that integrate, complement, or replace OT infrastructure and protect OT assets from cyber threats. He is known for building resilient security frameworks, governance processes, and integrated solutions that reduce risk and support compliance across diverse industries. Gerrit has over 40 years of relevant IT/OT experience and has built and delivered highly skilled and high-performance delivery teams. His strengths include Cyber Security roadmaps, security architecture, incident response, and alignment to standards such as IEC 62443, NIST, and NERC CIP. Furthermore, he has deep foundational technical experience in Networking and OT infrastructure systems architectures that he leverages in building and leading successful delivery teams. Gerrit holds a B.Sc. in Computer Science from the University of Johannesburg and brings deep cross-sector experience supporting clients in oil and gas, mining, chemical, healthcare, financial, and government environments.

Jaydeep Deshpande

P.Eng. – Chief Strategy Officer (CSO)

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Jaydeep Deshpande, P.Eng., is Chief Strategy Officer at Dexcent, where he helps shape the company’s future by connecting strategy, innovation, and execution. Having led Dexcent as President for six years, he combines 28 years of experience with a deep understanding of what it takes to scale a business while staying true to its culture and purpose.
 
Known for his people-first leadership and ability to navigate complex transformation, Jaydeep plays a central role in advancing Dexcent’s strategic priorities, strengthening key relationships, and unlocking new growth opportunities. He brings a disciplined yet human approach to change, aligning teams, accelerating growth, and ensuring the organization evolves with clarity and intent. He is passionate about building strong teams, fostering a culture grounded in integrity, care, and excellence, and positioning Dexcent to create lasting value for its customers, people, and partners.
 
He holds a Bachelor of Science in Engineering from the University of Alberta, is a Prosci Certified Change Practitioner and a Project Management Professional (PMP), and completed the CMA Accelerated Accounting Program, complemented with more than 20 years of financial management expertise.

Karim Amarshi

Chairman of the Board

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Karim Amarshi is Chair of Dexcent’s Board of Directors, providing governance leadership and strategic oversight to support the company’s long-term strategy and executive team. With nearly 40 years as an entrepreneur and owner-operator, he is recognized for building high-performance organizations and forging strategic alliances across Information Technology, government, health care, education, and energy. He is the former co-owner and Chief Executive Officer of one of Canada’s leading enterprise Information Technology solution providers, where he led the organization through three successful mergers and helped scale long-term client and vendor partnerships. Karim remains active across a diverse business portfolio, serving as a founding principal, officer, and advisor to organizations spanning Information Technology, hospitality, manufacturing, retail, and real estate in Canada and internationally.

Yasmin Jivraj

FCIPS, I.S.P. | Board Member

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Yasmin Jivraj, FCIPS, I.S.P., is a Board Member at Dexcent, providing executive guidance and strategic oversight to support corporate management and long-term business direction. Over a 35-year career, she has held senior leadership roles across private, public, and non-profit organizations, with a track record of building operating foundations and driving profitable growth. Following a 15-year tenure as a co-owner and President of one of Canada’s leading strategic Information Technology solution providers, she expanded her governance leadership through active board service in post-secondary education and community-focused organizations. She is recognized for decisive, purpose-led leadership, clear communication, and deep expertise in technology, business models, and methodologies that help enterprise organizations advance digital transformation.

Nadir Jivraj

CEO, Board Member

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As Chief Executive Officer, Nadir is accountable for providing overall leadership and Dexcent’s Industrial operational performance. Nadir has been involved as an executive sponsor with Oil & Gas and Mining companies for over 35 years, and through the years has developed a strong working relationship with the Executive leadership team of many Fortune 500 companies.

Nadir is known for recognizing value and superior investment opportunities in the technology services sector. His pursuit of highly prospective technology companies around the world has resulted in numerous company start-ups. Prior to starting Dexcent, Nadir had led companies through highly profitable business transactions, including the merger of Atlas Systems Group with CompCanada (later renamed Acrodex) in 2000 and later as Chairman of the Board of Axcend Pvt – an engineering solutions provider – based in Bangalore, India from 2004 – 2014. Acrodex and Axcend were sold in 2015